Observable
Define and measure success with enterprise-grade observability and version control.
Keep passengers & cargo moving
Sulemon reduces delays, provides customer and crew support during disruptions and increases cargo and ancillary sales.
Book a demo
From scheduling to turnaround
A few high-impact starting points
ops control
Improve on-time performance
- 01
Confirm crew coverage & backfill
Confirm shifts, fill gaps, and reassign crews fast after sick calls, no-shows, and missed connections.
- 02
Keep turnaround on time
Chase fuel, load, boarding and pushback readiness, and alert Ops Control when any step slips.
- 03
Clear line maintenance release
Pull MRO status, chase sign-off, and escalate unresolved issues.
passenger support
Resolve passenger requests end to end
- 01
Modify bookings and sell upgrades
Change flights, pick seats and add paid upgrades in one conversation.
- 02
Resolve routine inquiries
Handle check-in, flight status, visa and baggage allowance queries.
- 03
Manage bag claims
Open claims, check status with baggage teams, update passengers and coordinate delivery.
- 04
Handle IROPs without queueing
Rebook disrupted passengers and offer eligible care options.
- 05
Issue refunds and vouchers
Check policy, confirm eligibility, flag fraud and route only edge cases.
orchestration layer
Prevent and mitigate disruptions
Taking off on time requires crew, gate/ramp, and maintenance to move in sync. A 15-minute slip due to a maintenance snag or a bag offload can ripple into missed connections, crew timeouts, and knock-on delays across the network. Our orchestration layer spots, chases and escalates missing confirmations before they cascade. When a crew member drops, our agent finds a replacement and informs the gate when the substitute will arrive so the gate can time boarding.
air cargo
Sell cargo with fewer manual follow-ups
- 01
Handle flight inquiries
Look up routes, schedules and capacity for the lane.
- 02
Quote and book shipments
Price the lane, send a quote, and book, amend or cancel the shipment in one thread.
- 03
Answer shipper questions
Handle queries on policy, station capability, and dangerous goods.
- 04
Track shipments with proactive updates
Pull the latest status, share updates, and keep follow-ups off your team.
Designed for enterprise
Explainable
Not a black box – AI auditor ensures tasks are completed as intended & proposes improvements.
Secure
No data sharing. SOC 2 and GDPR compliant with safe staging environments and robust guardrails.
Scalable
Guaranteed uptime with smart fallbacks, seamless scaling, and model-agnostic technology.
Where do you want to start?
We build custom workflows to match your use cases and operational requirements.
Book a demo