Observable
Define and measure success with enterprise-grade observability and version control.
Keep customers informed & accounts in order
Sulemon handles customer requests, automates compliance and back-office workflows, and drives revenue through renewals and collections.
Book a demo
From request to closed case
A few high-impact starting points — each operating within defined policy limits and with human escalation for every exception.
customer care
Resolve requests at scale without queues
- 01
Resolve routine account inquiries
Share statements, confirm transactions and explain fees across verified channels.
- 02
Act on card issues instantly
Freeze compromised cards, activate new ones, reset PINs, and update limits within policy.
- 03
Take disputes from intake to resolution
Capture case details, initiate eligible chargebacks, and update customers on status.
- 04
Keep loan applications moving
Share application status, guide document submission, and explain rates and eligibility criteria.
corporate banking
Cut corporate account back-and-forth
- 01
Chase invoice payments
Follow up on overdue invoices, track payment commitments, and escalate unresponsive accounts.
- 02
Reconcile trade documents
Match documents against records, flag mismatches, and chase missing confirmations before they hold up settlement.
- 03
Run corporate KYC intake
Collect and validate documents, track submissions, and chase missing items before escalating.
- 04
Qualify corporate prospects
Run outbound qualification, collect key business details, and hand off warm leads with full context.
orchestration layer
Catch every trigger, close every case
Banking runs on coordination between customer care, compliance, and collections. One missed trigger — a payment, a flag, a document — can cascade across all three. Our orchestration layer connects every team to the same trigger. When a payment misses its due date, our agents contact the customer, open the compliance log, and activate collections before a human notices the gap.
operations & compliance
Keep operations clean and compliant
- 01
Act on fraud alerts instantly
Contact customers after a flag, verify transactions, and escalate high-risk cases before they become claims.
- 02
Resolve KYC bottlenecks
Collect and validate documents, run AML checks, and chase missing items — so no case stalls waiting on paperwork.
- 03
Stay audit-ready at every step
Submit AML cases, enforce GDPR and DORA process steps, log every action, and escalate breaches with full context.
- 04
Clear the back-office backlog
Triage emails, extract document data, and reconcile trades — without adding headcount.
Designed for enterprise
Explainable
Not a black box – AI auditor ensures tasks are completed as intended & proposes improvements.
Secure
No data sharing. SOC 2 and GDPR compliant with safe staging environments and robust guardrails.
Scalable
Guaranteed uptime with smart fallbacks, seamless scaling, and model-agnostic technology.
Where do you want to start?
We build custom workflows to match your use cases and operational requirements.
Book a demo