Observable
Define and measure success with enterprise-grade observability and version control.
Keep customers informed & services running
Sulemon handles service contacts, coordinates field crews, and manages collections without adding headcount.
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From fault report to field resolution
A few high-impact starting points
customer care
Resolve inquiries at scale without queues
- 01
Process service connections and moves
Collect move details, validate addresses, and confirm new account.
- 02
Resolve meter reading disputes
Compare readings against history, accept customer submissions, and trigger re-reads when needed.
- 03
Turn due revisions into confirmed visits
Send reminders, book the visit, and confirm attendance.
- 04
End every service disruption call with a plan
Take the report, dispatch a technician before the call ends, keep customers updated, and confirm restoration.
field operations
Set technicians up for success
- 01
Keep every shift covered
Chase crew availability, collect acceptances, and fill open shifts with qualified staff before the gap causes a missed job.
- 02
Clear every job for dispatch
Verify contractor credentials, pull plans and certifications, track permits, and flag any gaps before dispatch.
- 03
Dispatch technicians faster & fully prepared
Match technicians to jobs by skill and availability, manage appointments, and send access instructions.
- 04
Support technicians on the job
Resolve on-site issues and keep the next appointment on track.
- 05
Turn every visit into a closed case
Send visit details, collect feedback and rebook unresolved jobs.
orchestration layer
Close the loop before the customer hangs up
Field ops and customer calls break down at the same moment: when dispatch is needed and nobody can confirm it live. Our orchestration layer connects the call to the field. When a technician is needed, our agent finds the best fit, calls them directly to confirm availability, and comes back to the customer with a name and an ETA — in the same conversation. The customer hangs up knowing the job is booked. Not ticketed. Booked.
payments & collections
Resolve disputes & recover payments
- 01
Resolve billing disputes
Investigate disputed charges, correct billing errors, and arrange payments.
- 02
Send payment reminders
Reach out before payments are due, confirm promise to pay or route to a plan, and escalate non-responses.
- 03
Recover failed payments
Follow up on every missed payment, identify the reason, and recover the payment or escalate to a plan.
- 04
Set up and monitor payment plans
Present eligible repayment options, capture agreements, monitor adherence, and chase missed installments.
Designed for enterprise
Explainable
Not a black box – AI auditor ensures tasks are completed as intended & proposes improvements.
Secure
No data sharing. SOC 2 and GDPR compliant with safe staging environments and robust guardrails.
Scalable
Guaranteed uptime with smart fallbacks, seamless scaling, and model-agnostic technology.
Where do you want to start?
We build custom workflows to match your use cases and operational requirements.
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